TAS

Our Technical Assistance Service (T.A.S) offers an added-value service throughout the entire life cycle of the product, with highly qualified technicians who respond to each customer’s needs. Specialists in offering optimum solutions to problems concerned with either new works or modernizations, replacements and restorations, with development of the following lines:

Remote Assistance
Remote assistance includes, completely free of charge, enquiries or solution of incidents over the phone or by e-mail with a T.A.S. technician.

Technical Assistance
Technical assistance includes the call-out cost for the technician to the installation, parts used in the repair, and labour charges. Products under warranty are completely free of charge to the customer.

Shipment, return or reception
This consists of shipment, return or collection of a product at the customer’s installation or address, within the 72 hours following notification of the claim to GMV Eurolift, S.A., on work days.

Replacement
GMV makes it possible to replace groups of 3010 valves and stations already installed, with a delivery lead time of 24 – 48 work hours, by the replacement product first being sent by GMV Eurolift to the work site. The product handed over by the customer, once it has been analysed by our technicians, will go back into GMV’s stock as replacement material.

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